ABOUT US

Who is atomi?

atomi stands as the leader in the creation of in-home charging solutions that make it easy, fast, and fun to get connected and stay fully charged.
Feel free to read about OUR COMPANY to learn even more about our brand.

What does the atomi logo mean?

The official atomi logo stands for how we make amazing charging solutions easy for everyday consumers.
The atomi icon's base is designed to reflect at atomi with particles emerging from its center. The icon’s top dot gives the figure a “head” and lends a sense of humanity and personality to the figure.

Where is atomi located?

atomi is headquartered in New York City. Here's our official address:

10 West 33rd Street
Suite 520
New York, NY 10001

Can I follow atomi on social media?

Of course! We appreciate you joining our tribe on social media. Here are the links to our profiles online:

Facebook
Twitter
Instagram
Pinterest

How can I get info on sales and discounts at atomi?

The best way to keep informed about our sales, deals and discounts is to join our newsletter.
It's easy to sign up for it! The link is right in our footer!

ABOUT OUR PRODUCTS

What types of products does atomi make?

atomi specializes in a wide variety of products that all share one thing in common: a blend of beautiful design with easy solutions to everyday charging needs.
Visit our USB CHARGERS page for the full array of atomi products that power up your smartphone, tablet, appliances and more.
You can also see the USB cables, speakers, and cutting-edge furniture we offer on our OTHER PRODUCTS page.

Do atomi products come with a guarantee or warranty?

At atomi, our products are absolutely guaranteed. If you experience any issue with your product, just CONTACT US and we will address your concern right away, with either a return, exchange or refund.

What devices are compatible with atomi products?

atomi products accommodate a wide variety of devices: Bluetooth-enabled, Apple (iPhone, etc.), Android-based, and more.
Please visit the page for the atomi product you're interested in to confirm that it's compatible for your device.

I have a question about my atomi product. How can I get an answer?

Just get in touch with us via our CONTACT US page, and we'll be happy to answer any question you have.

How can I learn more about an atomi product I'm interested in?

The best way to learn more about any individual atomi product is by checking out its page on our website.
Many atomi products come with helpful instruction manuals as well that provide additional information for you, once you have received your order.
Any question that you don't see answered? No problem, just CONTACT US and we'll handle it for you without delay.

Can I leave feedback about my atomi product?

Of course! You can visit the webpage for your atomi product to leave feedback. You can also always get in touch via our CONTACT US page to let us know how you're liking our products.
Feel free to shout-out how much you love your atomi product on social media as well, at any of our online profiles:

Facebook
Twitter
Instagram
Pinterest

SHIPPING & EXCHANGES

How does atomi process my shipping?

Average order processing time is 2 business days, with Overnight and 2 Day shipping orders placed before 12 PM EST being processed on the same business day. Once your order has been placed, an email automatically will be sent from our system to your provided email address. Once the order has shipped, a tracking number will automatically be sent to the same email address so you know exactly when you can start enjoying your atomi product!

When will I receive my order?

Processing times vary according to the day/time the order was placed. Shipping times vary by method. Orders are shipped on business days only (Monday-Friday).

What is atomi's exchange policy?

If you are not completely satisfied with your atomi product, you may return it to us for replacement or refund* within 30 days of purchase.
For returns, please email info@atomiusa.com with RETURN in the subject line.
To complete your return, please send the product and any packaging materials with a receipt or proof of purchase. Please also send a copy of the invoice or the packing slip included from your original shipment. Returns must be mailed to:

atomi
10 West 33rd St. Suite 520
New York, NY 10001

You are responsible for paying for your own shipping costs when returning your item(s). Shipping costs are non-refundable and shipping times may vary depending on your location.
If you are shipping an item(s) over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

* This return/refund policy is only valid on orders purchased on www.atomiusa.com.

Can I check order status or track shipping?

Tracking information will be emailed to you when your order ships. You can check your order status any time after it's placed.

Can I change my shipping address after making my order?

If you need to change your shipping address after you've placed your order, please CONTACT US. We process orders very quickly, but if your order has not yet been processed for shipping, we will happily update your shipping information.